- December 15, 2020
- Posted by: Ambroze kweronda
- Category: Finance & accounting
It is no longer a secret that those who are getting left behind by the digital revolution will soon sink while their competitors soar. Whether you have already digitalized your business operation or are yet to, this summarised post takes you through some things you need to while at it.
Consider how digitalizing will impact your business and its processes. Also, consider how the business processes will interlink and interact with each other.
- Provide mobile support.
Ensure to provide IOS, Android mobile support. An easy to use interface is also essential. This is important because most people use smartphones which makes mobile support a digitalizing priority.
- Target customer experience.
Good customer care should be at the centre of every business’ goals. By selecting members from your department with good communication skills to build a team, you are rowing your business in the right direction. Include people from different departments as well to effectively target end to end customer experience.
- Review customer feedback.
Always evaluate customer response and evaluate feedback at each stage of development. You can consider developing documents or digital means for the customers and employees to answer common questions and solve problems.
- Set deadlines.
Emphasize that digitalizing of your company will not exceed a period of time, maybe years, for effectiveness. If your team cannot beat the deadline, consider hiring additional people to complete the task.
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