Hotel case study: Barcelona five-star hotel, El Palace deploys Infor hotel management software

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If you own a hotel, you are probably already employing some form of digitization to offer your clients better services and streamline your operations. If you have not yet or would like to change systems, this case study is a perfect illustration to show you how a complete hospitality management system looks and functions.

One of Barcelona’s top hotels and a top accommodation choice for many tourits, El Palace Barcelona, partnered with Infor (Flaxem’s top partner) to improve efficiency, customer care, and increase revenue.

Infor is providing a full-scale Hospitality Management System (HMS), Infor Sales and Infor Catering System (SCS) to El Palace Barcelona. The hospitality management software is implemented by Infor, in collaboration with Infor partner, Sulcus. Infor’s Hospitality Management Software (HMS) will help create an integrated, standardized platform for this landmark property which is part of the prestigious Leading Hotels of the World group.

El Palace Barcelona will use the Infor hotel software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain.

Following a thorough review of the market, Infor HMS and Infor SCS were chosen based on keen, industry-specific functionality, ease of use and integration, references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches.

Pointing to the advantages of going digital, El Palace Barcelona manager, Friedrich von Schönburg said, “We recognize that even though we are steeped in tradition, the future of customer service excellence is digital. This demands better guest and operational data, seamless integration, and an intuitive interface for staff and customers alike. This is what we have found with Infor HMS and Infor SCS.”

“We continue to increase our presence in the Spanish luxury hotel market,” said Wolfgang Emperger, Infor Hospitality. “El Palace Barcelona is the latest in a series of five-star properties that recognize the value of integrated, seamless technology to ensure a premium customer experience based on deep insights and swift, precise responsiveness.”

The advantages of digitizing a hotel go beyond first-class customer care, operation efficiency, and revenue growth. One of the bigger advantages is that it provides you with enormous data to understand your customer and hence serve them better. This obviously means your customers will keep coming back and recommending you.


About Flaxem
Flaxem is a Financial systems consultant company operating in East and Sub-Saharan Africa. Our main offices are in Nairobi, Kenya, and Kampala, Uganda. We partner with Infor (a Business-software development company based in the U.S.A) and Sage (Financial management software development company based in the U.K) to provide business software to companies in Africa. If you are wondering what software is right for your business, please contact us on +256414665846 (Uganda), +254202305051(Kenya) or

About Infor
Infor is a global leader in business cloud software specialized by industry. Providing mission-critical enterprise applications to 67,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit


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