It is human nature to get comfortable with a tool we have grown fond of overtime. We want things to remain stable and in control without any deviations or need for new adaptations.

Much as this could be the case, it is not always the best option for businesses that involve hospitality.

Of recent, the required change in the hospitality software has been influenced by the pandemic.

With time, people change with the evolving trends and way of life and so do their needs change hence the need to replace hospitality software to keep up to date.

A great example here is how you have to make reservations before going to some of the churches due to the SOPs. A specific example, in this case, is Watoto church.

The hospitality software they are using is making everything a lot easier since whoever attends church has their information in the database and can easily be tracked in case of anything like a break out.

So, the question is, when is it the right time to change your hospitality software at your hotel, resort, or casino?

• When facing challenges in the business

It is true that times are no longer the same, but this doesn’t mean you have to replace your hospitality software right away.

Choosing to change your hospitality software should be backed up with a very genuine reason. And this reason should be stopping the company to achieve its goals.

Don’t just follow trends blindly or else you might end up causing unnecessary expenses for your company.

Is there a problem with tracking the cash transactions at the different points of sale?

Are there complications like overbooking, keeping track of business data, or any other issue? Has your hospitality software failed to operate as the central system?

Never make the mistake of replacing your hospitality software based on the trends that are present. You should rather focus on your business goals and values to make a change in the software.

• Change in guest or client preferences.

Same as focusing on the business goal, the attraction of more clients is one of the end goals of all operations in a business. 

Therefore if you notice a change in the client preferences be it from your competitor or in your business due to low performance, get to know that it’s time to change your hospitality software.

For instance, if your clients or guests have resorted more to online systems yet your hospitality system is on-premises only?

Then there is a need to change your hospitality software to Cloud-based before you start losing clients.

• When recommended by your software providers

There are high chances that your software provider is trying to get more money from you but on the other hand, if you have maintained a good working relationship with them, then they are surely advising you based on the important changing trends.

Hospitality software is bound to be replaced after a certain period of time. But assessing when to do this should be taken into consideration and given a high priority when the time comes.