Infor SunSystems is one of the world’s leading financial and business management systems, trusted by organizations across industries and continents. Headquartered in New York, Infor serves customers globally through a network of certified partners who provide licensing, implementation, customization, training, and ongoing support.

While choosing the right financial management system is important, selecting the right implementation partner is even more critical. Your partner determines how well the system is tailored to your business, how smoothly your team adopts it, and ultimately, how much value you gain from your investment.

If you’re considering Infor SunSystems in Kenya, Uganda, or the wider East African region and beyond, here are four key factors to guide your decision.

1. Reliable Support

Infor SunSystems partners do much more than install software. A true partner provides end-to-end services, including:

• System licensing and implementation
• User training and change management
• System customization to match your business processes
• Ongoing technical support and upgrades

Across Africa, we have seen organizations invest in powerful systems but fail to realize their full potential due to inadequate support or lack of skilled consultants. In some cases, companies are even misled into purchasing unofficial versions of the software from non-certified providers, exposing them to compliance risks, data loss, and limited support.

At Flaxem, we are an authorized Infor SunSystems partner for Kenya, Uganda, and East Africa and beyond. With over 20 years of experience in SunSystems licensing, implementation, training, and technical support, we bring proven expertise to every engagement. Our team works closely with clients to understand their operations and deliver solutions that truly fit their needs.

2. Transparent Cost and Strong Return on Investment

Cost is always a key consideration. Even the best system must align with your organization’s budget. A good SunSystems partner will help you strike the right balance between functionality and affordability – ensuring you get maximum value without unnecessary spend.

Beyond the initial license fees, it’s important to understand the full cost of ownership, including:

• Consultancy and implementation
• Customization and integrations
• Training
• Ongoing support and maintenance

A reputable partner will provide a clear, detailed quotation and help you design a solution that improves productivity while delivering a strong return on investment.

At Flaxem, our goal is not just to sell software, but to help organizations streamline operations, improve financial visibility, and achieve measurable business outcomes.

3. Industry-Specific Experience

Infor SunSystems is highly flexible and supports a wide range of industries, including manufacturing, NGOs, financial services, education, distribution, food processing, and more. However, this flexibility only delivers real value when your implementation partner understands your sector.

An experienced partner brings industry best practices and knows how to configure SunSystems to address your unique challenges -whether that’s project accounting, donor reporting, multi-entity consolidation, or complex inventory processes.

With decades of regional experience, Flaxem has successfully delivered SunSystems solutions across multiple industries in East Africa, enabling clients to leverage the platform’s full capabilities.

4. Proven Expertise and Track Record

Finally, always evaluate a partner’s experience and reputation. A proficient SunSystems partner should be able to demonstrate:

• Strong client references and success stories
• Certified consultants
• A structured implementation methodology
• Long-term support capabilities

An experienced partner ensures a smooth transition from legacy systems, minimizes implementation risks, and helps your team quickly become productive on SunSystems – leading to faster adoption and better returns on your investment.

On the other hand, working with an inexperienced provider can result in project delays, system issues, poor user adoption, and unexpected costs.